Privacy Policy

Introduction

Khwan Suan is committed to protecting the privacy and personal data of those who use our services and visit our website. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with Thailand's Personal Data Protection Act (PDPA) and applicable data protection standards.

By using our services or website, you agree to the collection and use of information as described in this policy. If you have any questions or concerns about how we handle your data, please contact us at [email protected].

What Personal Data We Collect

We collect the following types of personal data:

• Contact Information: Name, email address, phone number, and physical address when you inquire about our services or enroll in our programs.
• Care-Related Information: For residents and program participants, we collect health information, dietary requirements, mobility considerations, and other details necessary to provide appropriate care and support.
• Communication Records: Records of conversations, emails, and correspondence with our team regarding services, inquiries, or concerns.
• Website Usage Data: When you visit our website, we may collect technical information such as IP address, browser type, device information, and pages visited through cookies and similar technologies.
• Payment Information: Financial details necessary for processing service fees, though we do not store full credit card numbers on our servers.

How We Collect Your Data

We collect personal data through:

• Direct interactions when you fill out inquiry forms, contact us by phone or email, or provide information during consultations
• Automated technologies such as cookies when you browse our website
• Third-party sources such as healthcare providers or family members (with appropriate consent) when coordinating care
• Publicly available sources when necessary for service delivery or verification purposes

How We Use Your Personal Data

We use your personal data for the following purposes:

• Service Delivery: To provide residential care, social programs, family transition support, and related services as requested
• Communication: To respond to inquiries, provide updates about programs, and maintain ongoing communication with residents and families
• Care Planning: To develop personalized care plans and ensure appropriate support for individual needs
• Administration: To process payments, maintain records, and manage our business operations
• Legal Compliance: To comply with legal obligations, respond to lawful requests, and protect our rights and the safety of our residents
• Website Improvement: To analyze website usage and improve user experience through analytics tools

We process your data based on the following legal grounds:

• Your consent for specific processing activities
• Performance of a contract when delivering services to you
• Legitimate interests in operating our business and providing quality care
• Legal obligations under Thai law and regulations

Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party vendors who assist with operations such as payment processing, website hosting, and data storage, under strict confidentiality agreements
• Healthcare Professionals: When necessary for resident care coordination and with appropriate consent
• Family Members: As authorized by the resident or as necessary for their care and wellbeing
• Legal Authorities: When required by law or to protect the rights, property, or safety of Khwan Suan, our residents, or others

We do not sell your personal data to third parties for marketing purposes.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Typically:

• Contact information from inquiries is retained for up to 2 years if services are not engaged
• Resident and participant records are maintained for at least 7 years after the conclusion of services for legal and care continuity purposes
• Financial records are kept in accordance with Thai tax and accounting requirements

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers with encryption for data transmission and storage
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates to our systems
• Staff training on data protection and confidentiality requirements
• Physical security measures at our facilities to protect paper records

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website through analytics
• Improve website functionality and user experience

You can manage cookie preferences through your browser settings or our Cookie Policy page. For more detailed information about the cookies we use, please visit our Cookie Policy.

Your Rights

Under Thailand's Personal Data Protection Act, you have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data under certain circumstances
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing of your data for specific purposes
• Right to Withdraw Consent: Withdraw consent for data processing where consent was the basis
• Right to Lodge a Complaint: File a complaint with the Personal Data Protection Committee if you believe your rights have been violated

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframes required by law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: